This Privacy Policy describes how Tornado Diamond Tools (“we”, “us”, “our”) manages personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This policy explains how we collect, use, disclose, and protect personal information when you interact with our website or contact us. We may update this policy from time to time, and any changes will be published on this page.
What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
- Name, email address, and other contact details
- IP address and technical information about your device and browser
- Information about your preferences and interests
- Details about how you use and interact with our website
We collect personal information directly from you when you submit forms, subscribe to communications, or interact with our website.
Why We Collect and Use Personal Information
We collect and use personal information for the following purposes:
- To provide and improve our products, services, and website
- To communicate with you, including responding to enquiries
- To send marketing or promotional communications where you have consented
- To conduct surveys, research, or analytics to improve our offerings
- To personalise website content based on user behaviour
We will not use your personal information for purposes unrelated to those described above without your consent, unless permitted or required by law.
Disclosure of Personal Information
We do not sell or rent your personal information to third parties.
We may disclose personal information to trusted service providers who assist us in operating our website or business, where necessary, and only where they are required to handle the information securely and confidentially.
We may also disclose personal information if required or authorised by law.
Overseas Disclosure
Some service providers we use (such as website hosting, analytics, or email services) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.
Security of Personal Information
Tornado Diamond Tools takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use appropriate technical and organisational safeguards to protect information collected online. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies and Website Analytics
Our website uses cookies to collect information about how visitors use the site, including which pages are visited and how long users remain on them.
This information helps us analyse website traffic and improve user experience. Data collected via cookies is used for statistical and analytical purposes and is not used to personally identify you.
You can disable cookies through your browser settings. More information on managing cookies can be found at https://www.internetcookies.com.
Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out of date, or incomplete.
To make a request, please contact us using the details provided on our website. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles.
Marketing Communications
We will only send you marketing communications where you have consented to receive them or where otherwise permitted by law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
Complaints and Enquiries
If you believe that we have breached the Australian Privacy Principles or wish to make a complaint about how your personal information has been handled, please contact us using the details on our website.
We will investigate all complaints and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.